Pastoral Care at Catmose College

We pride ourselves on the pastoral service we offer to students and families. This support is divided into five stages:

First stage support is provided by form tutors. Form tutors see their tutees each day, will stay with them throughout their time with us and will therefore become the person who has a good overview of their welfare and academic progress. Any concern in relation to a student’s pastoral care is initially directed towards their form tutor who will assist in the first instance. Form tutors will help to establish clear expectations and reinforce the College’s Routines for Learning with their tutees:

  • Ensure you arrive on time and with the correct equipment.
  • Actively help to maintain a positive learning environment.
  • Aim to reach your target grade in every lesson by completing work to the best of your ability.
  • Aim to show respect for all involved in the life of the College.
  • Seize opportunities to consolidate and further your knowledge.

Support at home such as ensuring students take pride in their uniform, leave home with the right equipment and having completed prep and the support of teachers when a student’s behaviour falls short of our expectations is critical to ensure students are able to thrive. If students do not meet our expectations staff will set catch-ups, opportunities to address their wrong-doing through restorative justice or time-out in a different class and your support is critical to ensure poor behaviour is not repeated. We will endeavour to contact home and keep parents /guardians informed if a student fails to address our concerns. A more detailed description of our approach to managing student behaviour can be found in our Behaviour Management Policy.

Our pastoral team, located in Client Services, complements the work of tutors by providing more specialist help and support to students and their families where medical, social, emotional or behaviour issues are having a broader impact on their progress. There is always a member of staff available in Client Services to talk to students if they have a concern, no matter how small or large it might be. We value this relationship with our students as such openness is critical to ensure we can act proactively to de-escalate any worries they may have.

We recognise that students who have parents that work in the Armed Forces may need extra support. David Savage who works in Client Services is the contact under these circumstances.

Our staff are committed to ensuring that everyone within the College behaves in a manner that shows mutual respect to all. Consequently, inappropriate behaviour towards peers or staff, including bullying in any form is not tolerated at the College. If a student’s behaviour becomes a concern across a range of subjects or if they are involved in a more serious incident the level of support offered will escalate to the second stage of our pastoral support. The College will support students and also encourage them to engage further by attending extra-curricular activities as well as trips and visits. It may be necessary to look at other avenues of support, for example, an external mentor and implementation of a Pastoral Support Plan (PSP). During this stage, the College may make a referral to external agencies to provide further support for the students and family. If students do not respond to the support during Stage 2, they could be at risk of being excluded for a period of time and escalation to Stage 3. However, it is our hope that during this stage, students will respond to the support put in place. Please read our Exclusion Policy for further details.

It is likely that students on the third stage of pastoral support would have been excluded for a period of time. This may be as a result of a serious incident, such as abuse towards a member of staff or peer, or when a student has failed to improve their behaviour at Stage 2. If not already written, a Pastoral Support Plan will be created and circulated which will outline the strategies to be used by teachers, parents/guardians and the student. If external agencies have not been involved so far, the College will look to support the student further with involvement from the Local Authority, e.g. Early Help/Social Services, Youth Offending Service (YOS).

If students fail to respond to the extensive support from the three previous stages and poor behaviour continues, the Executive Principal will seriously consider permanent exclusion. All forms of support will have been exhausted for students at stage four of the pastoral stages. At this stage, a Client Services Adviser will prepare the necessary paperwork for the permanent exclusion hearing if appropriate. The investigating officer (a senior member of College staff) will usually present the case to a panel of College Governors explaining the Executive Principal’s decision to permanently exclude. It is at this point students reach the fifth and final stage of the pastoral stages. The panel of Governors will consider the evidence presented and write to the parent/guardians informing them formally of the outcome.

It is important to note that a single serious incident may override the stages system which may result in permanent exclusion as a result of that single issue.

Client Services is the heart of the College pastoral care and the central hub where students can go should they have any concerns or worries. The Client Services team are all experienced in supporting students, whether their needs are medical, welfare or behavioural.

The team will take on the role of key worker for individuals whose behaviour is preventing them and others from being able to work well in lessons or at other times during the day. A key worker becomes the single point of contact for a student. They will meet with students every day to review their progress and ensure that the additional support for students is making a difference. Key workers work closely with home and teachers to ensure that there is a coherent approach to supporting students with the aim over a period of 6 to 12 weeks of gradually reducing the support needed as behaviour and progress improves. The key workers will put in place a range of bespoke support to address issues which is likely to include a Pastoral Support Plan (PSP) which offers further support to students by advising teachers and parents of the best approach to support them. They are also able to access additional support including offering cognitive behaviour support (thinking about how you behave and how to modify your response), mentors, and when necessary external support through social services or other agencies.

Please view the below video to find out more about our Client Services team, how incidences are dealt with within College, and how they are followed up.

Liam Batkin

Senior Assistant Principal
(Pastoral Manager)

Liam’s key roles include behaviour management and welfare. As Senior Assistant Principal, Liam ensures students thrive at the College, assisting with any barriers they may have to their education through various forms of pastoral care support. Liam joined Catmose in January 2022. Before this, Liam taught for 17 years at Sharnbrook Academy in Bedfordshire, working as a Pastoral Lead for 12 years. He is a Physical Education Teacher enjoying sport both inside and outside of school. Playing, teaching and coaching Football, Rugby, Tennis and Basketball

Ian Bartlett


Assistant Pastoral Manager

Ian Bartlett served 23 years in the Army, performing many roles from academic and military training to senior business and logistics management roles. After leaving service, he was a Senior Business Transformation Consultant for a major engineering and logistics management company, before becoming a General Manager for one of the world’s largest third party logistics organisations. Nearly 7 years ago, he made the decision to branch out into teaching to further develop the skills and academic level explored and attained during his military service. Ian stepped up from teaching English in 2018 to become the Assistant Pastoral Manager. This was a natural progression given that all of his roles over the years have revolved around the development, training and welfare of those in his team.

Valda Austin

Deputy DSL (Safeguarding) & Admissions Manager

Valda joined Catmose College in March 2007 as a Clerical Assistant and has held a number of positions until being appointed as the Admissions Manager and one of the Designated Safeguarding Leads. Catmose College is the second school in which has worked, having moved from Hertfordshire to Rutland and finds the education sector hugely rewarding. Although not a member of the teaching staff, Valda is deeply passionate about the education of children and believes that learning is not confined to the classroom.  Valda fully embraces the ethos of Catmose College; encouraging and supporting young people to develop emotional resilience to give them a sense of personal achievement and self-confidence.  This will, in turn, support their academic learning in the classroom to reach their full potential.

Helen Petterson

BA Hons, Grad IPM, Cert in Counselling

Client Services Adviser (Medical, Social Skills, 1:1 CBS)

Prior to joining Catmose College, Helen previously worked in several HR roles in London and the North-East, and was a Tutor at Durham University before having 4 children and living abroad.  Helen has worked at Catmose College since 2006 in a number of roles.  When the Client Services Team was established, Helen moved into her current role as a Client Services Advisor.  Helen takes a lead on medical issues, particularly for those students who have serious medical problems.  In addition, she is a key worker for specific students and provides support to students with concerns, including behavioural issues.

David Savage

MIExE, ACMI, Eng Tech, AMSOE, IPlantE

Client Services Adviser (Service Children, Data Analysis)

Prior to joining Catmose College, David served for 28 years in the Royal Air Force as a Weapons Technician and Bomb Disposal Officer. During the latter part of his career, David was an instructor and course facilitator at the Royal School of Military Engineering. David joined the Client Services Team in May 2017, as a Client Services Advisor. David supports students with issues that may affect their learning, including behaviour, welfare and health.

Catmose College has a number of service students (Kendrew Barracks, St George’s Barracks and RAF Wittering) whose families have a high level of mobility and deployment. We work in an effective partnership with the Armed Forces, and the Local Authority, to ensure the service students receive a high level of quality transition and learning, on entry to the College, and with on-going support.

We receive Service Pupil Premium funding for our service children, the spending whilst at the College’s discretion is in accordance with government policy. David acts as our Service Children’s liaison officer, his Service career gives him an insight into the impact that Service life can have on our students and their families.

Catherine Thomas

Client Services Adviser (Mental Health,
1:1 CBS, Early Help)

Catherine has worked in pastoral care within an educational setting for 16 years. Prior to joining Catmose College in 2016 she worked as a Year Manager for 5 years in a secondary school in Derby, overseeing the attendance, behaviour and pastoral support for a specific year group. Catherine’s role within Client Services includes supporting students with mental health concerns, being a key worker for identified students, supporting with behaviour management, links with the Early Help team and other outside agencies making referrals to provide targeted intervention and support.  Catherine is qualified as a Mental Health First Aider and is currently undertaking a Level 5 Cognitive Behaviour Therapy course to help provide further support to students at Catmose.

Gina Robey

Client Services Adviser (Attendance, Mental Health)

Gina worked in sales and tourism abroad prior to moving to the UK with her family, where she then took on a number of roles in community support. Gina joined the Catmose College administration team in 2018 following onto her current role as a Client Services Advisor. Gina monitors attendance alongside Sarah and the attendance lead and supports students with positive mental health and behaviour.

Sarah Shipley

Client Services Adviser

Sarah joined Catmose College in 2016 as a Teaching Assistant and has a broad experience in supporting students at College, including those who have additional needs such as ADHD and Autism. As a Key Worker to students requiring additional support, Sarah developed a keen interest in supporting the mental health and wellbeing of students. Through the Open University, she has completed courses in neuro-diverse conditions and mental health conditions with a focus on supporting young people. Sarah is also a qualified First Aider and Mental Health First Aider. Sarah works with students to support their emotional wellbeing and behaviour in College.

Prior to having her own children, Sarah worked as an Account Manager in the steel industry for 17 years. When her children started school, she qualified as a horticulturalist and worked as a gardener before volunteering at her children’s primary school and creating a school garden.

Sarah Crankshaw

Client Services Receptionist (Attendance)

Sarah plays an integral role within the Client Services team. A key role of Sarah’s is managing the College attendance on a daily basis. The careful attention to detail allows the effective running of the College, to ensure all students are safe and accounted for. As front of house, Sarah’s day often involves, dealing with sick students, staff and parental enquiries, as well as general day-to-day aspects. Therefore, if you contact Client Services, it will usually be Sarah answering your call.

Sarah worked for BMI British Midland for 6 years before moving to Eon, then TravelSphere as Head of Resource Planning.